4. Recognize & acknowledge what else (other than work tasks) might be on their plate. Maybe they are planning a huge (virtual) party for their spouse, trying to get their kids into one of the 5 summer camps that opened, are still anxious about covid and racial injustice and...and this is all taking up a lot of mental space, and rightly so! Our work and home life is more integrate now more than ever before! Now I'm not saying you have to offer to help distribute party hats to respective bday party guests houses or start googling summer camps abroad , but just acknowledge what else they may have going on! Hear them out, and even if don't know what to say you can say "dang, you have a lot on your plate, I don't even know what to say." This is how we put empathy into action! We don't need to fix things for others, they just know that we're there with them and we hear them! This humanizes interactions.